Note
The problem of Microsoft Excel not responding might be due damaged or corrupted program files. This can be fixed by using the Repair option as available on your Windows computer. Right-click on the Start button and click on Run. In the Run Command Window, type appwiz.cpl and click on OK. My Mac updated and now I cant sign in to Office 365 I updated my Mac and can not open a word, excel etc function. I put in my email where it asks to log into an existing subscription, then my password and the password is rejected. When you click a hyperlink to open a file or folder, it may not open a Finder window to show the folder or it may not open the linked file. This issue has been fixed in version 16.11.0 or higher. To get the latest update, open Excel for Mac, go to the Help Check for Updates menu.
Cannot Open Excel On Mac
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you try to start Microsoft Excel for Mac, you receive the following error message:
Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.
Cause
This error may occur if one of the following conditions is true:
- The Excel preferences are corrupted.
- Programs that are running in the background are interfering with Excel for Mac.
- Application files are corrupted.
- A user account profile is corrupted.
Resolution
To resolve this issue, try the following methods, in order, until the issue is resolved.
Method 1
Step 1: Quit all programs
You must quit all programs before you continue. To quit an application, select the application on the toolbar (top), and then select Quit. If you cannot quit an application or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the application in the 'Force Quit Application' window, and then select Force Quit. Click Force Quit to quit the application.
When you are finished, click the red button in the upper-left corner and go to step 2.
Step 2: Remove your Excel preferences
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Drag com.microsoft.Excel.plist to the desktop. If you cannot locate the file, Excel is using the default preferences. Go to step 7.
Open Excel, and check whether the problem still occurs. If the problem still occurs, quit Excel, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.Excel.plist to the Trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Open Microsoft, and then drag com.microsoft.Excel.prefs.plist to the desktop. If you cannot locate the file, Excel is using the default preferences. Go to step 13.
Open Excel, and check whether the problem still occurs. If the problem still occurs, quit Excel, restore the file to its original location, and go to Method 2. If the problem is resolved, drag com.microsoft.Excel,prefs.plist to the Trash.
Method 2
Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:
- On the Go menu, click Utilities.
- Start the Disk Utility program.
- Click the primary hard disk drive for your computer.
- Click the First Aid tab.
- Click Repair Disk Permissions.
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Open Excel and check if the issue is resolved. If it is not, continue to Method 3.
Method 3
Create and use a new user account
To create a new user account, use the following procedure.
Note
You many have to reinstall Office if you log on with a new account.
Click the Apple icon, and then click System Preferences.
Click Accounts.
Click the plus sign ('+') in the lower-left corner to open the new account window.
Note
If you are not the Administrator of the computer, click Click the lock to make changes. Log on by using your Administrator user name and password, and then click OK.
Type the word Test for the user name, and leave the password box blank. Click Create Account. When you receive a warning, click OK.
Click to select Allow User to Administer this computer. (If this option is not available, just go to the next step).
Click the Apple icon, and then click Log Out name.
Log on with your Test account.
Open Excel and check if the issue is resolved. If you can save when you use a new user account, contact Apple support to troubleshoot your existing account. If you do not want to keep your existing account, you can rename the 'Test' account that you create in the following procedure, and continue to use that account. Microsoft word 2008 freezes on mac windows 10. If it is not, continue to Method 4.
Method 4
Remove and then reinstall Office
For information about how to remove and then reinstall Office, see the following article:
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
Excel Won't Open My File
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you double-click one of these file types:
- Word document (.doc or .docx)
- Excel (.xls or .xlsx)
- PowerPoint (.ppt or .pptx)
Excel Will Not Open On Mac
You may experience any of these problems:
The file icon is blank or displays an incorrect image.
The file does not open.
You receive this error:
This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel.
You receive this error:
<file name> not a valid Win32 Application
Cause
These problems occur when the association between the file and the corresponding application is missing.
Resolution
Before you continue with any of the methods in this section, we recommend that you check for multiple Office installations on your computer. To do this, follow these steps:
- Type appwiz.cpl in the Search box, and then press Enter.
- Check the list of currently installed programs for multiple installations of the Microsoft Office suite.
If there are multiple installations of Microsoft Office installed on the computer we recommend that you follow the steps that are listed in Method 2 of this section. If there is only one installation of Microsoft Office on the computer, follow the steps that are listed in Method 1 of this section. Only follow the steps that are listed in Method 3 if you still experience the problem after you have attempted the first two methods or you have installed Microsoft Office Trial suite.
Method 1
If there is only one installation of Microsoft Office 2010 on the computer, follow these steps to repair Microsoft Office:
Type appwiz.cpl in the Search box, and then press Enter.
Select the Microsoft Office 2010 suite you want to repair and then click Change.
Select Repair, and then click Continue. You may have to restart your computer after the repair is completed.
Method 2
If you have more than one installation of a Microsoft Office 2010 suite on your computer we recommend that you uninstall the Click-to-Run based suites to avoid file type association issues. You will have to uninstall the Microsoft Office Starter, Microsoft Office Click-to-Run or Microsoft Office 2010 Trial suite and repair the traditional MSI (Microsoft Installer package) based installation of Microsoft Office 2010:
- Type appwiz.cpl in the Search box, and then press Enter.
- In the Currently installed programs list, select Microsoft Office Click-to-Run 2010, and click Uninstall.
- You will see a prompt requesting to uninstall your selection. Click Yes.
- Follow the uninstall instructions, and then restart the computer.
- Type appwiz.cpl in the Search box, and then press Enter.
- Select the Office 2010 MSI-based suite that you want to repair and click Change.
- Select Repair, and click Continue. You may have to restart your computer after the repair is completed.
Method 3
Note
This method may not be a permanent fix to the file type association problem that you are experiencing. We recommend that you follow the previous methods first and only try these steps if you continue to experience the problem.
If you only have one of Microsoft Office Starter, Microsoft Office 2010 Trial or Microsoft Office Click-to-Run 2010 installed on the computer follow these steps to manually reassociate the file:
Right-click the Microsoft Office file that you want to open.
Select Open with, and then click Choose default program...
In the Recommended Programs list, select Microsoft Office Client Virtualization Handler.
Click to select the Always use the selected program to open this kind of file check box, and then click OK.
If you only have a Microsoft Office 2010 MSI (Microsoft installer package) based suite installed on the computer follow these steps to manually reassociate the file:Right-click the Microsoft Office file that you want to open.
Select Open with, and then click Choose default program...
In the Recommended Programs list, select the appropriate program to associate with the file.
Click to select the Always use the selected program to open this kind of file check box, and then click OK.
Your file icon should now display the correct image and it should open in the correct Microsoft Office program.
More Information
The Click-to-Run and traditional MSI (Microsoft installer package) versions of Microsoft Office 2010 are not designed for use on the same computer. We recommend that you select one version to run on the computer to avoid problems such as those stated in this article.
For more information about Microsoft Office Click-to-Run and file associations, click the following article number to view the article in the Microsoft Knowledge Base:
982434 An overview of Microsoft Office Click-to-Run for Office 2010
If you have followed the steps in this article, and you are still receiving the same error messages listed in the Symptoms section of this article, you may have permissions problems with your registry.Since it may not be possible to know what caused or led to the permissions problems, we suggest you consider restoring Windows to a previous state.
Restore system files and settings (Windows 7)https://windows.microsoft.com/en-US/windows7/Restore-system-files-and-settings
How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista
How to restore Windows XP to a previous state
If your Excel files are still not opening, but the error has stopped after following these steps, you may have an additional problem to resolve.
We suggest you also check the content provided in this article: